Delivery Policy

Last updated: January 2026

Delivery Policy: Delivery is charged at a standard flat rate of KES 1,000 for orders within Nairobi. Orders outside Nairobi are shipped via third-party courier services, with delivery costs paid by the customer. Estimated delivery timelines are 0–3 business days.

• 1. Delivery Coverage & Address
• 2. Delivery Fees & Timelines
• 3. Dispatch & Delivery Process
• 4. Handling Delays
• 5. Address Accuracy
• 6. Contact & Support

1. Delivery Coverage & Address

• CookPoint Appliances delivers orders across Nairobi and other major towns in Kenya.
• Customers must provide a complete and accurate delivery address, including landmarks and a reachable phone number.
• Delivery scheduling is confirmed via call or SMS after order confirmation.

2. Delivery Fees & Timelines

• Delivery is charged at a standard flat rate of KES 1,000 within Nairobi.
• Orders delivered outside Nairobi use third-party courier services; delivery costs are paid by the customer and communicated before dispatch.
• Estimated delivery timelines range between 0–3 business days depending on the delivery location.
• For very large or specialized commercial kitchen equipment, delivery arrangements may be coordinated directly with the customer.

3. Dispatch & Delivery Process

• Orders are dispatched from our workshop or warehouse using CookPoint-approved logistics partners.
• Customers are notified once their order is dispatched.
• All deliveries are tracked until completion.

4. Handling Delays

• In rare cases of delays due to traffic, weather, or logistics constraints, customers are informed promptly.
• Alternative delivery arrangements or rescheduling may be provided where necessary.

5. Address Accuracy

• Customers are responsible for providing correct delivery details.
• Incorrect or incomplete address information may result in delivery delays.

6. Contact & Support

• Email: info@cookpoint.co.ke
• Phone: +254 720 134 610
• Address: Along Ladhies Road, Nairobi, Kenya