Privacy Policy

Effective Date: 17 July 2025

Introduction

CookPoint Kitchen Appliances (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Full name
Company name (where applicable)
Email address
Phone number
Delivery and billing address
Payment information (processed securely through authorized payment providers)
Product inquiries and quotation requests
Order history
Website usage information, including IP address, browser type, pages visited, and cookies

How We Use Your Information

We use your information to:

Process and deliver orders
Prepare quotations and respond to inquiries
Provide customer support
Improve our products and services
Send order updates and service notifications
Communicate promotional offers and new products (where permitted by law)
Comply with legal and regulatory requirements

Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website performance.

You can disable cookies through your browser settings, although some website features may not function correctly.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to:

Process payments
Deliver products
Provide technical support
Comply with legal obligations

All third-party service providers are expected to safeguard your information appropriately.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.