Refund & Returns Policy

Overview

At CookPoint Kitchen Appliances, we are committed to providing high-quality commercial kitchen equipment and excellent customer service. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

Returns are accepted within 7 days of delivery, provided the product:

Is unused and in its original condition.
Is returned with all original packaging, accessories, and manuals.
Is accompanied by a valid receipt or proof of purchase.

Products that have been installed, used, modified, or damaged after delivery are not eligible for return unless they are found to have a manufacturing defect.

Non-Returnable Items

The following items cannot be returned:

Custom-fabricated stainless steel equipment.
Special order or made-to-order products.
Products damaged due to misuse, negligence, or improper installation.
Clearance, discounted, or sale items unless they are defective.
Spare parts and consumable items.

Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 48 hours of delivery. Our team will inspect the product and, where applicable, arrange for repair, replacement, or another suitable resolution.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using the original payment method within 7–14 business days, depending on your payment provider.

Exchanges

We will replace products that are confirmed to have manufacturing defects or shipping damage. Exchanges are subject to product availability.

Order Cancellations

Orders may be cancelled before processing or fabrication begins. Once production, customization, or shipping has commenced, cancellation fees may apply.

Return Shipping

Unless the return is due to our error or a confirmed product defect, customers are responsible for all return transportation and shipping costs.

We recommend using a reliable courier service for returned products, as CookPoint Kitchen Appliances cannot be held responsible for items lost or damaged during return transit.

Warranty

Many of our products are covered by a manufacturer’s warranty. Warranty terms vary depending on the product. Please contact our sales team for warranty information before purchase.