Effective Date:Â 17 July 2025
1. Introduction
Welcome to CookPoint Kitchen Appliances. These Terms & Conditions govern your use of our website and the purchase of our products and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
2. Products & Services
CookPoint Kitchen Appliances supplies commercial kitchen equipment, bakery equipment, butchery equipment, stainless steel fabrication, refrigeration equipment, food preparation equipment, and related accessories.
We reserve the right to modify, discontinue, or update products, specifications, and pricing without prior notice.
3. Pricing
All prices displayed are in Kenyan Shillings (KES) unless otherwise stated.
While we strive to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order is placed, we reserve the right to cancel or revise the order after notifying the customer.
4. Orders
Orders are subject to product availability and confirmation.
We reserve the right to refuse or cancel any order due to:
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Incorrect pricing or product information
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Product unavailability
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Suspected fraudulent activity
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Failure to complete payment
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Any other reasonable business or legal grounds
5. Payment
Payment may be made using the payment methods available on our website or agreed upon during the ordering process.
Orders may not be processed until payment or an agreed deposit has been received.
6. Delivery
Delivery times provided are estimates and may vary depending on product availability, customization requirements, customer location, and logistics.
CookPoint Kitchen Appliances is not liable for delays caused by circumstances beyond our reasonable control.
7. Custom Fabrication
Custom-manufactured products are produced according to customer-approved specifications.
Once fabrication has commenced, orders for custom products cannot be cancelled or returned except where a manufacturing defect exists.
8. Warranty
Selected products are covered by a manufacturer’s warranty.
Warranty coverage does not include:
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Normal wear and tear
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Improper installation
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Misuse or abuse
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Unauthorized repairs or modifications
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Damage caused by accidents or negligence
Please contact our team for product-specific warranty information.
9. Returns & Refunds
Returns, exchanges, and refunds are handled in accordance with our Refund & Returns Policy.
Customers are encouraged to inspect products upon delivery and report any issues promptly.
10. Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, and designs, is the property of CookPoint Kitchen Appliances unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, CookPoint Kitchen Appliances shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Kenya.
Any disputes arising from these terms shall be subject to the jurisdiction of the Kenyan courts.
14. Changes to These Terms
We may revise these Terms & Conditions from time to time. Updated versions will be published on this page with the revised effective date.
Continued use of our website after changes have been posted constitutes acceptance of the updated Terms.
15. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
CookPoint Kitchen Appliances
Address:Â Along Enterprise Road, Industrial Area, Nairobi
Phone:Â +254 720 134 610
Email:Â sales@cookpoint.co.ke
